Psst! 3 SkyMiles secrets
I'm all for pinching pennies and paying the lowest airfare whenever possible. But the reality is that a few passengers account for a majority of an airline's profits.

Shouldn't an airline's reward...


SkyMiles defiled
Caving to the protests of its stingiest customers, Delta Air Lines is revamping its SkyMiles program to what it calls a more "customer-focused transformation meant to simplify the Medallion...

Want an upgrade? Say 'thank you'
For most Americans, the Thanksgiving holiday is synonymous with travel. And this year looks like one for the record books, with AAA projecting that more than 37 million Americans will hit the road....

The myth of bad airline service
Everyone talks about bad airline service. But what about good service?

The nation's newspapers, Web bloggers, and airwaves are full of stories about the plummeting state of flying.

Every day,...


Shut up!
The day is coming when the last vestige of serenity - the aircraft cabin - will become polluted with ring tones and annoying conversations.

While making bothersome mile-high phone calls still...


Deceptively worthless miles
Why go for the miles when loyalty is what really counts?

Face it: miles are all but worthless. In 1999, I wrote how air miles have become akin to a second national currency.

Today, they are a...


Web sites' brave last days
The days of third-party travel Web sites are numbered.

The biggest misconception in travel is that you have to shop around for the lowest rates and fares. This simply is not the case.

Right now...


Facing my critics
My past columns have stirred strong feelings among travelers. Whether you think, as one writer states, I'm "full of caca" or I am intelligently stating a case, it's good to have something to think...

Fighting their way back
The intensely competitive airline market and the success of the economy carriers are forcing traditional airlines into a reality check.

The biggest challenge for the legacy carriers has been to...


Network airlines: not dead yet
Open any major newspaper, listen to any financial report, or read any number of Web sites offering travel advice and you'll be sure to hear about the demise of the major network air-carriers. For...

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