The union strikes back
Thousands of travelers and consumers criticize airline executives for their management of once-great companies. They look at management decisions from a distance and see what appears to be a group of...

Second thoughts
Before I started writing a regular column, I would occasionally try out my viewpoint with a journalist. Only once did I receive a reply, from an arrogant Wall Street Journal travel writer who slammed...

Why you should fly the big airlines
The future of American air transportation rides in the cabins of the nation's big airlines. For more than 70 years, airlines like American Airlines, Delta Air Lines, and United Airlines have proudly...

8 tips for great car rentals
How many car rental stories have happy endings?

Mine do.

Take this recent experience with a Hertz rental in Denver. I arrived at the airport, sauntered right past the rental counter, and...


Here's your moneysaving roadmap
I was a wide-eyed schoolboy when my grandfather, an active man of 77, told me with a beaming smile, "Travel stimulates a full life." At the time, he was off with my equally spirited grandmother on...

How to get the service you deserve
We all mess up sometimes. The world traveler may forget his ticket, and even a five-star hotel can lose your reservation. When mishaps happen, the best travel providers will often go out of their way...

Getting the best seat on the plane
Having the seat I want is important to me when I fly. It ranks right up there with getting my first-class upgrade. Many travelers leave their seat assignment to chance. That just makes no sense to me...

Lightening the load: 9 luggage tips
Travel with just a carry-on. Never lose a bag. Skip the noisy carousel and go straight to your destination.

For the air traveler, these fantasies rank right up there with getting a free in-flight...


The seven deadly sins of travel
You don't have to read Dante to know about deadly sins. The travel experience is filled with enough good -- and evil -- that it would probably inspire the medieval Italian poet Dante Alighieri to...

Good view = lousy service?
When I travel, I like to enjoy a nice view from my room. But over the years, I've learned that not all views are equal. Far too often, restaurants and hotels rely too much on their view and ignore...

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